Refund policy
Last Updated: October 4, 2026
At Mercado India, we want you to have a smooth shopping experience.
Please read the following policy carefully before placing an order.
1. Return / Exchange Eligibility
For eligible products, customers may request a return or exchange within [7] days of delivery.
The product must be:
- Unused
- Unwashed
- Unworn
- In original condition
- With original tags attached
- In original packaging, where applicable
- Free from stains, damage, perfume, or any signs of use
Products that do not meet these conditions may not be accepted.
2. Size Exchange
If the purchased clothing size does not fit, you may request a size exchange within the applicable return/exchange period, subject to:
- Product availability
- Product being unused and unwashed
- Original tags being attached
- Compliance with our return/exchange conditions
Only eligible size exchanges will be accepted.
3. Damaged or Wrong Product
If you receive:
- A damaged product
- A defective product
- A wrong product
- A wrong size compared with what you ordered
please contact us within 48 hours of delivery.
You may be required to provide clear photographs and/or an unboxing video showing the product and packaging.
After verification, Mercado India may offer a replacement, exchange, or refund as applicable.
4. Non-Returnable Products
For hygiene and other business reasons, certain products may be non-returnable.
This may include socks and other products specifically marked as Non-Returnable on their product page.
Please check the individual product page before placing your order.
5. How to Request a Return or Exchange
To request a return or exchange:
- Contact us through our customer support details.
- Provide your order number.
- Explain the reason for the return or exchange.
- Share photographs/videos if requested.
- Wait for confirmation from our support team.
- Follow the return instructions provided by our team.
Do not ship any product back without receiving return instructions from Mercado India.
6. Return Shipping
Return shipping responsibility may depend on the reason for the return.
If the return is due to a wrong, damaged, or defective product confirmed by Mercado India, we may arrange or reimburse eligible return shipping as applicable.
For size-related or customer-preference returns, shipping charges may be borne by the customer.
7. Refunds
Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, the refund will generally be processed within 5–7 business days.
The actual time for the amount to reflect in your bank account or payment method may depend on the payment provider or bank.
8. COD Orders
For eligible COD orders, refunds may require the customer to provide valid bank account or other payment details through the process communicated by Mercado India.
We will never ask you to share your OTP, UPI PIN, card PIN, or banking password.
9. Order Cancellation
If you wish to cancel an order, contact us as soon as possible.
Cancellation requests may not be accepted once the order has been processed or dispatched.
If a prepaid order is successfully cancelled before dispatch, the eligible refund will be processed to the original payment method or through the applicable refund process.
10. Refund Deductions
Where applicable, shipping charges, return shipping charges, COD charges, or other non-refundable charges may not be included in the refund.
Any applicable deductions will be communicated to the customer.
11. Rejected Returns
A return may be rejected if the product:
- Has been worn or washed
- Has missing tags
- Is damaged by the customer
- Has stains, odour, or other signs of use
- Is returned after the applicable return period
- Does not match the product/order details
12. Contact Us
For return, exchange, or refund assistance, contact:
Mercado India
Email: thedecentadajan@gmail.com
Phone: +91 9033210323
Address: GF, Plot No 60, Shiv Park Society, Tapovan Circle, Surat, Gujarat, 395006